GDPR Information
Last updated: January 2024
Our Commitment to Data Protection
Although Spire Magpie is based in New Zealand, we are committed to protecting the personal data of all our users, including those in the European Union. We adhere to the principles of the General Data Protection Regulation (GDPR) as a matter of best practice in data protection.
Data Controller
Spire Magpie acts as the data controller for personal information collected through this website. This means we determine the purposes and means of processing your personal data.
Contact details:
Spire Magpie
142 Harbour View Road
Lyttelton, Canterbury 8082
New Zealand
[email protected]
Legal Basis for Processing
We process personal data under the following legal bases:
Contractual Necessity
Processing necessary to fulfil our contract with you, such as delivering produce boxes or processing tour bookings.
Consent
Where you have given clear consent for us to process your personal data for a specific purpose, such as sending marketing communications.
Legitimate Interests
Processing necessary for our legitimate interests, such as improving our services, provided these interests do not override your fundamental rights and freedoms.
Legal Obligation
Processing necessary to comply with legal requirements, such as tax and accounting regulations.
Your Rights Under GDPR
If you are located in the European Union, you have the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal data we hold about you. We will provide this information within one month of your request.
Right to Rectification
You have the right to request that we correct any inaccurate personal data or complete any incomplete data we hold about you.
Right to Erasure
You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected.
Right to Restrict Processing
You have the right to request that we limit the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
Right to Object
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing that significantly affect you. We do not currently use automated decision-making.
How to Exercise Your Rights
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. If your request is complex, we may extend this period by up to two months, but we will inform you of any such extension.
International Data Transfers
As we are based in New Zealand, your personal data may be transferred to and processed in New Zealand. New Zealand has been recognised by the European Commission as providing an adequate level of data protection.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Specific retention periods include:
- Customer account data: Duration of the customer relationship plus 7 years
- Transaction records: 7 years for tax and legal compliance
- Marketing consent records: Until consent is withdrawn plus 3 years
- Website analytics data: 26 months
Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Encryption of data in transit and at rest
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
Data Breach Notification
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours. If the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.
Complaints
If you are not satisfied with how we handle your personal data or your data protection request, you have the right to lodge a complaint with a supervisory authority. For EU residents, this would be the data protection authority in your member state.
Updates to This Information
We may update this GDPR information from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
For any questions about this GDPR information or to exercise your data protection rights:
Data Protection Officer
Spire Magpie
142 Harbour View Road
Lyttelton, Canterbury 8082
New Zealand
[email protected]