Privacy Policy
Last updated: January 2024
Introduction
Spire Magpie ("we", "our", "us") is committed to protecting the privacy of all individuals who interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
Information We Collect
We may collect information about you in various ways:
Information You Provide
When you fill out forms on our website, subscribe to our services, or communicate with us, we collect information you voluntarily provide, including:
- Name and contact details (email address, postal address)
- Service preferences and dietary requirements
- Delivery instructions and schedules
- Communication preferences
- Feedback and survey responses
Automatically Collected Information
When you access our website, we may automatically collect certain information, including:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Internet Protocol (IP) address
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our services
- To process your orders and manage your subscription
- To communicate with you about your orders and services
- To send you updates about our offerings (with your consent)
- To improve our website and services
- To respond to your enquiries and provide customer support
- To comply with legal obligations
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- With service providers who assist us in operating our business (delivery partners, payment processors)
- When required by law or to protect our rights
- With your explicit consent
Any third parties with whom we share data are obligated to maintain the confidentiality and security of your information.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymise it.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for marketing communications
- Lodge a complaint with a supervisory authority
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please refer to our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Spire Magpie
142 Harbour View Road
Lyttelton, Canterbury 8082
New Zealand
[email protected]